If you are dissatisfied with our service and wish to make a complaint, please write to us at:

Complaints Officer
Catholic Church Insurance Limited
GPO Box 180
Melbourne Vic 3001,

or call us on 1300 655 001 EST 8:30am to 5:00pm, Monday to Friday.

We will endeavour to respond to your complaint fairly, transparently and in a timely manner. We are committed to:

• Acknowledging receipt of your complaint within five business days, and
• Once we have received all the necessary information, responding to your complaint within 15 business days.

If you are not satisfied with our response, you may request that your complaint is reviewed by our Internal Disputes Resolution Committee (IDRC) to make a final decision on behalf of CCI.

Once your dispute has been reviewed by the IDRC, if you are still not satisfied with our decision or the process you may choose to refer your dispute to the Financial Ombudsman Service (FOS), an independent organisation that resolves disputes between consumers and financial service providers, via the details below:

Financial Ombudsman Service
Tel: 1300 780 808 (local call cost)
Fax: (03) 9613 6399
Post: GPO Box 3, Melbourne VIC 3001
Website: www.fos.org.au.

CCI Insurance Complaints Booklet

General Insurance Code of Practice

CCI will deal with complaints concerning privacy issues in accordance with our Privacy Statement.