The first step in the process is to tell us about your claim.
In general, you will need to have the following details on hand when submitting a claim:
Your policy or client number
The name of the insured on the policy
A detailed description of the incident
The date of the loss, and the address where the incident occurred
Any details of any other parties involved (if applicable)
For property claims, we will also ask for proof of purchase and evidence of value and ownership at the time of the claim. This could be a store or credit card receipt, user manuals for recently purchased electrical items, or even a receipt for repair of the item. We suggest you keep all receipts or valuations in a fireproof container or area.
If you have this information and are ready to submit your claim, visit the Make a Claim page.
Make a Claim
Every claim is different, but our aim at all times is to process your claim as quickly as possible. You can speed up this process by providing as much information as possible when you make your claim. While some claims can be processed quickly, other more complex claims take longer to work through the details.
Once your claim has been lodged, one of our claims officers will be in contact within 5* business days to update you on the progress of your claim and take you through the next steps of the claims process. You will also be advised the following:
For progress on your claim, or for any questions, please contact one of our Claims Officers on 1300 655 001.
* In the event of an extreme weather incident, timeframes may vary.
Sometimes, emergency repairs are required. Emergency repairs can include:
In the event of a damage claim, you have a duty of care to ensure the property is made safe. This can include cordoning off the damaged area, arranging temporary fencing etc.
If you're unsure about what safe repairs are required please call CCI on 1300 655 001, or for after-hours emergency claim assistance please call 1800 811 285.
It is preferred you lodge a claim prior to arranging any repairs and/or replacements.
CCI has a preferred supplier network that offers quality goods and repairs from authorised businesses. Our supplier network is supportive of your needs and can arrange any necessary emergency repairs, for example, glass or car windscreens.
You are welcome to choose your own supplier providing you obtain a fair and reasonable written quote. Please note: this quote will need to be supplied for assessment before you engage your own supplier.
In certain circumstances, a cash settlement may be available. Please contact the claims department to discuss your options*.
This depends on the complexity of your claim. Sometimes it is necessary to appoint a loss adjuster to assist with processing your claim. You will be advised when you lodge your claim if this is the case.
In the event of a motor vehicle claim, a qualified assessor will assess the damage to your vehicle.
Please call 1300 655 001 or or email: email@example.com to enquire about the progress of your claim.
When settling claims, we may choose to reinstate, replace or repair any damaged item, or pay what it would have cost us to do so.
If you are a GST registered business, we are entitled to reduce any benefits payable under your policy by any ITC/GST that you may be entitled to under the GST Act.
Once the premium has been paid, CCI will issue a tax invoice to you to support your claim for an ITC.
It is preferred you lodge your claim with any photos or measurements of the damages prior to arranging any repairs or replacements.
You may also choose your own supplier provided you obtain a fair and reasonable written quote.
Please note: This quote will need to be supplied for assessment before you engage your own supplier.
Student Care Information Page
CCI is a non-Medicare medical insurer. In most cases, the policy will provide cover for items such as;
Incidents that occurred many years ago can lead to a liability claim. When somebody is injury or a third party’s property is damaged, you should keep detailed records and incident reports. If a liability claim is made, these documents may be the best way to prove what happened, locate witnesses and respond to allegations made years after an event. To help with this process, you can notify CCI of an incident that may result in a claim.
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