CCI wants to help you provide feedback effectively and simply
We appreciate having an opportunity to review our service as part of our mission to provide genuine care at all times.
If your feedback is in relation to a claim decision, please visit our Dispute Resolution page.
To raise any concerns over issues relating to your experience with the claims process or how we’ve assisted you, please contact us or phone 1300 110 442.
CCI has a 3 stage complaint process to ensure you access the right people who can manage a full and fair investigation. We aim to resolve matters promptly; outlining each stage available to support an appropriate outcome.
Stage 1: The Workers Compensation Internal Dispute Resolution (IDR) Process begins when we receive your email or phone call, with Workers Compensation senior staff conducting a quick and thorough review of the matter. There will be ongoing dialogue with you to ensure that you are aware of the progress and resolution.
Stage 2: If you’re not satisfied with the outcome, our Workers Compensation team will activate a further review by CCI’s own Disputes Resolution Committee (IDRC) who will make a final decision on behalf of our organisation.
Stage 3: You may still choose to refer your dispute to the External Dispute Resolution body, Independent Review Office (IRO).