You can lodge various online claims, or download a PDF claim form, via the links below.

Before starting a claim, make sure you have the following information handy:

  • Your policy or client number
  • The name of the insured on the policy
  • A detailed description of the incident
  • The date of the loss and address where the incident occurred
  • Details of any other parties involved (if any)

You may also want to read our Claims Process and FAQ's page prior to starting your claim.

If you have any questions regarding your claim, please contact the Claims team on 1800 011 028.

Following lodgement of a claim, you can expect to receive contact from one of our claims officers within 5 business days, who will update you on the progress and take you through the next steps of the claims process.

Property Claims

You can lodge the following types of property claims online:

Motor Claims

Use our online claim form to lodge your Motor Fleet Insurance claim, including vehicles belonging to a fleet or used for business purposes.

Student Care Claims

Prior to submitting a claim, be sure to visit the Student Care information page, or download the Student Care Information SheetThese resources outline what medical expenses are claimable under the Student Care policy, and which ones are not.

Following this, you can then lodge your Student Care claim online.

Construction Insurance

Please download and complete the PDF claim form below.

Upon completion of the claim form, please return to:

GPO Box 180 Melbourne 3001 or via email to claims@ccinsurance.org.au

Goods In Transit Insurance

Please download and complete the PDF claim form below.

Upon completion of the claim form, please return to:

GPO Box 180 Melbourne 3001 or via email to claims@ccinsurance.org.au

Voluntary Workers Personal Acident Insurance

Please download and complete the PDF claim form below.

Upon completion of the claim form please return to:

GPO Box 180 Melbourne 3001 or via email to claims@ccinsurance.org.au

Workers Compensation claims

If you are wanting to make a Workers Compensation claim, please visit our Workers Compensation area and select your state.

Public Liability Claims

For all Public Liability Insurance claims, including personal injury, property damage or advertising liabilities, please download and complete the PDF claim form below.

Upon completion of the claim form please return to:

GPO Box 180 Melbourne 3001 or via email to liabilityclaims@ccinsurance.org.au

Cyber Claims

In the event of a cyber incident, your Cyber Insurance policy provides you with access to a 24 hour technical support helpline.

Questions?

Refer to our Claims Process and FAQ's page, or contact the Claims team on 1300 655 001.

Can't find the claim form you're looking for? Please contact your Account Executive or call 1800 011 028.

Need to make a personal insurance claim?