CCI must comply with legislative requirements when reaching our decisions. However, we do this in consultation with involved parties to ensure the best claim outcome.
If we decline liability for a claim and you disagree with our decision, you can request a review and provide additional information to support your request for reconsideration.
The case manager will review their decision in light of the new information.
Where the new or additional information does not resolve the issue, a senior staff member not involved in the original decision, will conduct a review to provide a fresh perspective on the claim.