Australia has faced catastrophic bushfires since 2019's early spring, and the crisis continues with extensive fires affecting communities across Queensland, New South Wales, Victoria, South Australia, and Western Australia.
Clients affected by bushfires should consider individual and community safety as a first priority. If you do require emergency assistance, contact the SES or emergency services and before returning to your location ensure you confirm with authorities it's safe to do so.
If you have sustained damage to property and/or motor vehicles as a result of these bushfires, you should notify CCI as soon as possible:
By calling our claims team on 1300 655 001
Lodging a claim online here
Loss adjusters will visit affected clients as soon as areas are accessible, to assist with managing a claim. We will provide further information during the lodgment process.
The following information will help to process your claim quickly:
Photograph damaged or destroyed items, such as equipment or furniture, before removing or discarding them if you plan to claim for these
An inventory is not necessary for total losses, however, an inventory of damaged possessions is useful
Please contact your Client Relationship Executive if you have any questions about your coverage, or support available to you.
You can also contact CCI's dedicated Claims team for support with claims lodgment and processing.
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